If possible prepare these logs:
Download and run OTL
Download OTL by Old Timer and save it to your Desktop.
[*]Double click on OTL.exe to run it. (If you have Windows Vista / Windows 7 / Windows 8 please do a Right click on the OTL icon and select Run as Administrator).
[*]Under Output, ensure that Minimal Output is selected.
[*]Under Extra Registry section, select Use SafeList.
[*]Click the Scan All Users checkbox.
[*]Click on Run Scan at the top left hand corner.
[*]When done, two Notepad files will open.
[*]OTL.txt <– Will be opened
[*]Extra.txt <– Will be minimized
[*]Please post the contents of these 2 Notepad files in your next reply.[/list]
(These are also saved in the same location as OTL.exe.)