bundes-polizei

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  • #38639

    hi, i am looking for assistance with the police virus which has locked my computer, i have got to the step after running the scan through otl. many thanks

    #94711

    Welcome to Anti-Botnet Advisory Center forum jaycolclough,

    Let’s get a few more detailed looks there.

    Right off see if you can access Safe Mode, where the malware is less active. At startup tap the F8 key about once per half-second, then select Safe Mode with Networking from the menu that will appear.

    To make sure you have an accurate view of files there, make sure you can View Hidden Files. Also uncheck “Hide Extensions for Known File Types”

    To keep them from interfering with the repairs, be sure to temporarily disable all antivirus/anti-spyware softwares while these steps are being completed. This can usually be done through right clicking the software’s Taskbar icons, or accessing each software through Start – Programs. Here are some antivirus disable tips if needed.

    ——-

    Click here and download the installer for Gmer to your desktop, then click that file to run Gmer.

    Once the opening scan finishes, click on Scan (again, before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan).

    When completed, click on the Copy button and rightclick on your Desktop, choose “New” > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please.

    ———–

    Download aswMBR ( 511KB ) to your desktop.

      [*]Double click the aswMBR.exe icon to run it
      [*]If you can have an open Internet connection, and allow it to download the latest Avast engine detections.
      [*]If avast! antivirus is already installed, just do the next step.
      [*]Click the Scan button to start the scan
      [*]On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

    Post those and the OTL logs please.

    #94710
    Petra
    Moderator

    Due to lack of feedback thread will be closed.

    [°¿°] Ciao, Petra
    Forenregeln | Kein Support per PN oder Mail! | Daten sichern! | Initiative-S

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